What services are available for you?

greghickman.com implements and supports several lines of comprehensive business products developed by industry leader Microsoft to compliment Server and Workstation based operating systems. I offer solutions from not only Microsoft but other leaders like Dell, Apple, Cisco, Netgear, APC and Lenovo. 

  SERVER AND WORKSTATION COMPUTER SERVICES

• SERVER INSTALLATION AND SUPPORT Windows Server and Workstation - I can order and custom build to your specifications, regardless of network size or end user demands
• DESKTOP AND LAPTOP SUPPORT AGAINST VIRUSES OR ERRORS - Microsoft Windows technical support for a variety of solutions to your connectivity with manageability
• OFFICE 365 AND EMAIL SERVER SUPPORT - Microsoft Exchange Server installation, support and migration for email reliability
• BACKUP INTEGRITY AND BACKUP MAINTENANCE - Based on your schedule either daily, weekly or monthy, I can give you good assurance your systems are recoverable and any disaster or data loss restorable 
• DELL Authorized Reseller for discount pricing on any servers or workstations that you need to buy in quantity starting at 1
• COMPUTER CABLING and wiring replacement for CAT 5E or CAT 6 needs in your environment, rack installation and expansion
• SECURITY CAMERA installation and repair with analog or digital solutions in certain geographic areas
• ACCOUNTING SOFTWARE expert with QUICKBOOKS ENTERPRISE or SAGE ACCOUNTING installation or repair
• CUTOVER expert to install new routers or switches for upgrading your office internet from one provider to another

RESPONSE AND SUPPORT POLICIES

greghickman.com offers a very affordable alternative to the OEM maintenance. My maintenance provides superior technology services and support. I offer solutions designed to meet specific requirements for servers, midrange systems, networking and storage environments without the cost of a full-time IT person.

greghickman.com offers daily, weekly, monthly or quarterly maintenance depending on your needs and level of assurance your system is optimal for your employees and bottom-line.

Greg Hickman and assigned technicians are available between 8am and 5pm Monday - Friday for instant support or computer repair. We come to you or offer instant support over the internet. If support needed or desired after hours, please let us help you for a nominal fee paid in advance. I may offer to work on an issue after hours or weekends at my expense, not yours if desired and specified up front prior to service. 

We answer all calls, emails and texts within 4 hours unless a holiday or after hours which will be answered the next business day.

All technicians are US based and speak English. We are based out of Alabama in the United States. 

greghickman.com does not guarantee data recovery or restoration of your backups. Any backup data is restored only on “best case effort” and no guarantee or monetary insurance offered unless you specifically pay for it in a separate insurance policy under contract. Data is not guaranteed restorable and greghickman.com is not responsible for data integrity or any other “acts of God”, software or hardware failure. 

greghickman.com attempts to repair your issue but no guarantee or liablity protection offered unless paid for in advance starting at $500 an issue to carry  insurance. You must pay this first or waive rights to any data integrity or system stabilty guarantee. This is same policy outlined in your receipt at Best Buy Geek Squad or any other computer repair service company. 

greghickman.com does not enforce or monitor any client licensing and up to client to maintain legal status of licensing on any product.

All greghickman.com products sold by me are legal and licensed appropriately if purchased from greghickman.com. NO EXCEPTIONS 

Any questions about these policies, please email info@greghickman.com or call our main number and ask for Greg Hickman. Thank you.